Privacy Practices | Palm Beach Serenity

Palm Beach Serenity Healthcare

Effective Date: November 28, 2024

Palm Beach Serenity Healthcare ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and employees. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

a. Information You Provide to Us

Name, address, phone number, and email address
Payment or billing information
Health-related information (for clients receiving care services)
Employment information (for job applicants)

b. Automatically Collected Information

IP address, browser type, and operating system
Usage data such as pages visited, time spent on our website, and navigation patterns (via cookies and analytics tools)

c. Third-Party Information

We may receive personal information from third parties, such as referral agencies, healthcare providers, or insurance companies.

2. How We Use Your Information

We use your information for the following purposes:

To provide and improve our home care services
To process inquiries, appointments, and service requests
To comply with legal, regulatory, or contractual obligations (e.g., HIPAA)
To send important updates, promotional materials, or newsletters (only with your consent)
For internal purposes, such as data analysis, website improvement, and customer service

3. Sharing of Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

With Service Providers: Third-party vendors who assist us with website hosting, payment processing, or other essential operations.
With Healthcare Professionals: When necessary to provide care services.
Legal Compliance: If required by law, regulation, or court order.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Understand user behavior on our website
Improve website performance and functionality
Deliver personalized content or ads (if applicable)

You can disable cookies through your browser settings, but this may affect the functionality of our website.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and Correction: You can request access to or correction of your personal information.
Data Deletion: You can request the deletion of your personal information, subject to legal and regulatory obligations.
Opt-Out: You can opt-out of marketing communications at any time.
File a Complaint: If you believe your data has been handled improperly, you may contact your local data protection authority.

To exercise your rights, please contact us at palmbeachserenityhc@gmail.com or call (561) 331-8061.

6. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with the updated effective date. Please review this policy regularly to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Palm Beach Serenity Healthcare
3175 S Congress Ave Suite 101-C, Palm Springs, FL 33461
Email: palmbeachserenityhc@gmail.com
Phone: (561) 331-8061